VPN Matrix

Hotspot Shield / TunnelBear compared

Same criteria, same rules. You see where they diverge.
Hotspot ShieldTunnelBearOpen in the matrix
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Differences (79)

Criteria where the values diverge.

 Hotspot ShieldTunnelBear
Legal company name
Anchorfree, LLC / Pango GmbH (product under Point Wild / formerly Pango Group)provider claim
TunnelBear LLCprovider claim
Trademark holder, if different
Point Wild (HotSpot Shield brand)provider claim
McAfee (acquired TunnelBear Inc. in 2018)confirmed
Year founded
2008confirmed
2011confirmed
Headquarters (country)
USprovider claim
CAconfirmed
Other relevant jurisdictions
United States (Redwood City, California); Pango/Point Wild operatorconfirmed
Kanada (Team und Betrieb in Toronto), USA (Mutterkonzern McAfee)confirmed
Parent group / holding
Point Wildconfirmed
McAfeeconfirmed
Leadership team publicly named
yesprovider claim
noprovider claim
Sister VPN brands in the group
Betternet, Ultra VPN / UltraAV, VPN360, Touch VPN (per Point Wild / Pango portfolio disclosures)provider claim
McAfee Safe Connectconfirmed
Group owns VPN review and comparison sites
Comparitech (listed among Point Wild brands)provider claim
none known from fetched official pagesprovider claim
YouTube and influencer sponsoring
occasionalprovider claim
unknownprovider claim
Documented misleading advertising claims
'Military-grade' encryption wording appears on download/marketing pages; Hydra marketed as '#1 for speed'provider claim
?
Acquisition history / former name
AnchorFree → Pango; Aura/Pango era; Dec 2024 Pango Group merged with Total Security and rebranded Point Wildprovider claim
2018 von McAfee übernommen, Bekanntgabe am 08.03.2018; Kaufpreis nicht offengelegtconfirmed
Core statement of the logging policy
Does not store VPN browsing activity tied to a user; logs session duration, bandwidth, anonymized domains, device hashes; source IP encrypted then deleted at session endconfirmed
Die Richtlinie führt vier Datenarten auf, die ausdrücklich nicht erhoben werden: IP-Adressen beim Websitebesuch, IP-Adressen beim Verbindungsaufbau, DNS-Anfragen während der Verbindung und Angaben zu genutzten Anwendungen, Diensten oder Websites.provider claim
Connection logs
per sessionconfirmed
noneprovider claim
Storage of the real IP address
transient onlyconfirmed
not storedprovider claim
Precision of stored timestamps
to the secondprovider claim
unclearprovider claim
Enforcement of the device limit
Premium links up to 10 devices per accountprovider claim
Unlimited devices; no simultaneous-connection cap statedprovider claim
Minimum account data required
Device hashes for free products without account; paid/account flows collect additional account data per general policyprovider claim
E-Mail-Adresseprovider claim
Telemetry in the apps
cannot be disabledprovider claim
on by defaultprovider claim
Trackers and SDKs in the Android app
Free versions: Google advertising ID (AAID) to Google for personalized adsprovider claim
Website uses Google Analytics cookies (_ga, _gaid, _gat); mobile SDK list not separately published on fetched privacy pageprovider claim
Trackers in the iOS app
Free versions: IDFA to Google for personalized adsprovider claim
Website uses Google Analytics; mobile SDK list not separately published on fetched privacy pageprovider claim
Trackers and cookies on the website
Cookies for analytics, personalization, and targeted advertising (site cookie banner)provider claim
Google Analytics, laut Richtlinie mit kürzest möglicher Aufbewahrungsfrist und ohne Speicherung von IP-Adressen; der Cookie-Hinweis der Startseite nennt zusätzlich Analyse- und Marketing-Cookies nach Zustimmung.provider claim
Data shared with third parties
Free VPN versions: Google for personalized ads (AAID/IDFA); paid versions do not send to ad partners. Domain names logged anonymized/aggregated.provider claim
Stripe und PayPal (Zahlungsabwicklung), Google Analytics, Anbieter für Kundensupport, E-Mail-Versand, Hosting und DDoS-Abwehrprovider claim
Retention periods stated in the policy
Source IP collected for VPN session then deleted at session end; domains aggregated ~monthly; device hashes retained for analyticsprovider claim
Kontodaten werden gelöscht, je nachdem was früher eintritt: 30 Tage nach Kündigung des Abonnements oder auf Löschverlangen über das Privacy Center.provider claim
EU representative named under GDPR
yesprovider claim
noprovider claim
No-logs audit details
Aon technical assessment for Pango Group, report dated 2023-08-25; free and paid tiers; client+server; concluded policy assertions fairly representedconfirmed
Annual independent security audits of apps; 7th annual audit published; marketed as only consumer VPN with regular published auditsprovider claim
Audit report published
summary onlyconfirmed
full reportconfirmed
App and client audits
none published on fetched pagesprovider claim
Cure53 prüfte im White-Box-Verfahren die Clients für Windows, macOS, iOS und Android sowie die Browser-Erweiterungen für Chrome, Firefox und Edge; der Bericht zum Test 10-11.2023 trägt die Kennung TB-11.confirmed
Infrastructure and server audits
none published on fetched pagesprovider claim
Der Cure53-Test 10-11.2023 umfasste neben den Clients die VPN-Infrastruktur, das PolarBear-Backend, die AWS-Infrastruktur, die Komponenten Overseer und Geneva sowie die öffentlichen Websites.confirmed
Audit frequency
irregularprovider claim
annualconfirmed
Tested in court or by authorities
none documented on fetched official pagesprovider claim
Laut Transparenzbericht vom 08.11.2023 gingen zwischen 2021 und 2023 insgesamt 70 behördliche Anfragen ein (29 in 2021, 30 in 2022, 11 in 2023). In zwei Fällen wurde das Bestehen eines Kontos bestätigt, Browsing-Daten wurden nach Anbieterangabe in keinem Fall herausgegeben.provider claim
Security incidents and data leaks
2017 CDT complaint to FTC alleging undisclosed data sharing/traffic redirection on Hotspot Shield Free (per Wikipedia)confirmed
?
Bug bounty programme
none published on fetched Hotspot Shield/Pango pagesprovider claim
none published on fetched TunnelBear pagesprovider claim
Handling of reported vulnerabilities
none disclosed on fetched pagesprovider claim
Am 09.05.2024 veröffentlichte der Anbieter eine plattformweise Bewertung der am 06.05.2024 publik gewordenen Schwachstelle TunnelVision und stufte die Apps für macOS und iOS als betroffen ein, Windows, Android und die Browser-Erweiterung als nicht betroffen.provider claim
Listings by independent bodies
Cited Speedtest/Ookla fastest VPN; TechRadar, CNET, ZDNet, PCWorld quotes on marketing pagesprovider claim
Wirecutter (NYT) quoted recommending TunnelBear after researching 53 VPNsprovider claim
WireGuard
noprovider claim
yesprovider claim
Proprietary protocol
Hydra (developed internally by Pango)confirmed
none (WireGuard, OpenVPN, IKEv2 selectable); GhostBear obfuscation featureprovider claim
Legacy protocols still offered
Proprietary Hydra primary; OpenVPN/WireGuard not advertised as primary on fetched product pagesprovider claim
none advertised; protocol selection lists WireGuard, OpenVPN, IKEv2provider claim
Default data cipher
AES-256confirmed
AES 256 Bit laut Anbieterangabeprovider claim
Key exchange and authentication
Catapult Hydra proprietary protocolprovider claim
Depends on selected protocol (WireGuard / OpenVPN / IKEv2)provider claim
Perfect forward secrecy?
yesprovider claim
Own DNS resolvers
yesprovider claim
noprovider claim
DNS leak protection?
yesprovider claim
Obfuscation methods
Hydra proprietary protocol marketed for speed/security; censorship circumvention history (Arab Spring) per Wikipediaprovider claim
GhostBear, laut Anbieter 'Make your encrypted VPN data less detectable to governments, businesses and ISPs'provider claim
Kill switch
not availableprovider claim
system-wideprovider claim
Permanent lockdown
noprovider claim
yesprovider claim
Split tunneling
not offered on Hotspot Shield select-plan/feature lists fetchedprovider claim
SplitBear, laut Anbieter Auswahl, welche Apps und Websites durch den Tunnel laufenprovider claim
Ad and tracker filtering in DNS
fixed listprovider claim
not availableprovider claim
Malware and phishing filter
yesprovider claim
noprovider claim
Auto connect rules
noprovider claim
yesprovider claim
Traffic analysis defence
Proprietary Catapult Hydra protocol; historical circumvention useprovider claim
GhostBear obfuscation to make VPN traffic less detectableprovider claim
Number of servers
1,800 Serverprovider claim
8,000 Serverprovider claim
Number of countries
80 Laenderprovider claim
47 Laenderprovider claim
Number of cities
35 Staedteprovider claim
?
Virtual locations
not labelledprovider claim
no virtual locationsprovider claim
Hardware ownership
rentedprovider claim
mixedprovider claim
P2P and file sharing
entire networkprovider claim
dedicated locationsprovider claim
Known upstream hosting providers
Third-party infrastructure providers (unnamed); Pango states it would leave any provider requiring activity loggingprovider claim
Third-party infrastructure providers (unnamed) per privacy policyprovider claim
Android TV app
native appprovider claim
not availableprovider claim
Fire TV app
native appprovider claim
not availableprovider claim
Browser extension
not availableprovider claim
own extensionprovider claim
Type of browser extension
no extensionprovider claim
standalone browser proxyprovider claim
Router support
Router mentioned as connectable device under Premium (up to 10 devices)provider claim
not offered on fetched download/features pagesprovider claim
Simultaneous devices
10provider claim
unbegrenztprovider claim
PayPal
noprovider claim
yesprovider claim
Monthly price
€11.99provider claim
€3.33provider claim
Effective price on the longest term
€7.99provider claim
€3.33provider claim
Free tier and its limits
Free VPN products (Hotspot Shield free) supported by third-party in-app ads (Unity, ironSource, Digital Turbine, InMobi)confirmed
Gratistarif mit 2 GB Datenvolumenprovider claim
Money-back window
45 Tageprovider claim
30 Tageprovider claim
P2P policy in the terms of service
entire networkprovider claim
dedicated locationsprovider claim
Netflix regions reported
Marketing claims Netflix, YouTube, Prime, Disney+ worldwide; no audited region list on fetched pagesprovider claim
?
Other streaming services
Netflix, YouTube, Prime, Disney+provider claim
?
Data cap
Basic free: 500 MB/day; Premium: unlimitedprovider claim
Gratistarif 2 GB; kostenpflichtige Tarife werden als 'Unlimited secure browsing' beworben.provider claim
Speed measurement references
Claims up to 2.2x faster than competitionprovider claim
?
Official support in restrictive countries
Historically used for censorship circumvention (Arab Spring); Hydra marketed for accessprovider claim
GhostBear for VPN-blocking networksprovider claim
German-language support
yesprovider claim
noprovider claim
Tracker load of the website
Essential + analytics/personalization/targeted advertising cookies disclosed on siteprovider claim
Privacy policy describes account/session data including IP at payment for fraud preventionprovider claim
Length and readability of the legal documents
Long formal ToS with commercial/cancellation sections; not specially simplifiedprovider claim
High — marketed as terms/privacy 'you can actually understand'provider claim
Marketing claims contradicting the provider's own terms
Markets 'world's fastest VPN' via Speedtest; 2017 CDT/FTC complaint about free-tier data sharing (Wikipedia)confirmed
Features claim 8000+ servers in 46+ countries with city-level selection on Unlimitedprovider claim

All sourced criteria (152)

 Hotspot ShieldTunnelBear
Legal company name
Anchorfree, LLC / Pango GmbH (product under Point Wild / formerly Pango Group)provider claim
TunnelBear LLCprovider claim
Trademark holder, if different
Point Wild (HotSpot Shield brand)provider claim
McAfee (acquired TunnelBear Inc. in 2018)confirmed
Year founded
2008confirmed
2011confirmed
Headquarters (country)
USprovider claim
CAconfirmed
Other relevant jurisdictions
United States (Redwood City, California); Pango/Point Wild operatorconfirmed
Kanada (Team und Betrieb in Toronto), USA (Mutterkonzern McAfee)confirmed
Intelligence alliance of the home country
Five Eyesconfirmed
Five Eyesprovider claim
Parent group / holding
Point Wildconfirmed
McAfeeconfirmed
Beneficial owners publicly known
partly knownprovider claim
partly knownprovider claim
Ownership structure
private equityprovider claim
private equityprovider claim
Leadership team publicly named
yesprovider claim
noprovider claim
Verifiable postal address for legal service
yesconfirmed
yesconfirmed
Sister VPN brands in the group
Betternet, Ultra VPN / UltraAV, VPN360, Touch VPN (per Point Wild / Pango portfolio disclosures)provider claim
McAfee Safe Connectconfirmed
Group owns VPN review and comparison sites
Comparitech (listed among Point Wild brands)provider claim
none known from fetched official pagesprovider claim
Runs an affiliate programme
yesprovider claim
yesprovider claim
YouTube and influencer sponsoring
occasionalprovider claim
unknownprovider claim
Documented misleading advertising claims
'Military-grade' encryption wording appears on download/marketing pages; Hydra marketed as '#1 for speed'provider claim
?
Acquisition history / former name
AnchorFree → Pango; Aura/Pango era; Dec 2024 Pango Group merged with Total Security and rebranded Point Wildprovider claim
2018 von McAfee übernommen, Bekanntgabe am 08.03.2018; Kaufpreis nicht offengelegtconfirmed
Operating status
activeconfirmed
activeprovider claim
Core statement of the logging policy
Does not store VPN browsing activity tied to a user; logs session duration, bandwidth, anonymized domains, device hashes; source IP encrypted then deleted at session endconfirmed
Die Richtlinie führt vier Datenarten auf, die ausdrücklich nicht erhoben werden: IP-Adressen beim Websitebesuch, IP-Adressen beim Verbindungsaufbau, DNS-Anfragen während der Verbindung und Angaben zu genutzten Anwendungen, Diensten oder Websites.provider claim
Activity and traffic logs
noneprovider claim
noneprovider claim
Connection logs
per sessionconfirmed
noneprovider claim
Storage of the real IP address
transient onlyconfirmed
not storedprovider claim
Storage of the assigned VPN IP
not storedprovider claim
not storedprovider claim
Precision of stored timestamps
to the secondprovider claim
unclearprovider claim
Recording of transferred data volume
per accountconfirmed
per accountprovider claim
Enforcement of the device limit
Premium links up to 10 devices per accountprovider claim
Unlimited devices; no simultaneous-connection cap statedprovider claim
Minimum account data required
Device hashes for free products without account; paid/account flows collect additional account data per general policyprovider claim
E-Mail-Adresseprovider claim
Telemetry in the apps
cannot be disabledprovider claim
on by defaultprovider claim
Trackers and SDKs in the Android app
Free versions: Google advertising ID (AAID) to Google for personalized adsprovider claim
Website uses Google Analytics cookies (_ga, _gaid, _gat); mobile SDK list not separately published on fetched privacy pageprovider claim
Trackers in the iOS app
Free versions: IDFA to Google for personalized adsprovider claim
Website uses Google Analytics; mobile SDK list not separately published on fetched privacy pageprovider claim
Trackers and cookies on the website
Cookies for analytics, personalization, and targeted advertising (site cookie banner)provider claim
Google Analytics, laut Richtlinie mit kürzest möglicher Aufbewahrungsfrist und ohne Speicherung von IP-Adressen; der Cookie-Hinweis der Startseite nennt zusätzlich Analyse- und Marketing-Cookies nach Zustimmung.provider claim
Data shared with third parties
Free VPN versions: Google for personalized ads (AAID/IDFA); paid versions do not send to ad partners. Domain names logged anonymized/aggregated.provider claim
Stripe und PayPal (Zahlungsabwicklung), Google Analytics, Anbieter für Kundensupport, E-Mail-Versand, Hosting und DDoS-Abwehrprovider claim
Retention periods stated in the policy
Source IP collected for VPN session then deleted at session end; domains aggregated ~monthly; device hashes retained for analyticsprovider claim
Kontodaten werden gelöscht, je nachdem was früher eintritt: 30 Tage nach Kündigung des Abonnements oder auf Löschverlangen über das Privacy Center.provider claim
EU representative named under GDPR
yesprovider claim
noprovider claim
Independent no-logs audit
yesconfirmed
yesprovider claim
No-logs audit details
Aon technical assessment for Pango Group, report dated 2023-08-25; free and paid tiers; client+server; concluded policy assertions fairly representedconfirmed
Annual independent security audits of apps; 7th annual audit published; marketed as only consumer VPN with regular published auditsprovider claim
Audit report published
summary onlyconfirmed
full reportconfirmed
App and client audits
none published on fetched pagesprovider claim
Cure53 prüfte im White-Box-Verfahren die Clients für Windows, macOS, iOS und Android sowie die Browser-Erweiterungen für Chrome, Firefox und Edge; der Bericht zum Test 10-11.2023 trägt die Kennung TB-11.confirmed
Infrastructure and server audits
none published on fetched pagesprovider claim
Der Cure53-Test 10-11.2023 umfasste neben den Clients die VPN-Infrastruktur, das PolarBear-Backend, die AWS-Infrastruktur, die Komponenten Overseer und Geneva sowie die öffentlichen Websites.confirmed
Audit frequency
irregularprovider claim
annualconfirmed
Tested in court or by authorities
none documented on fetched official pagesprovider claim
Laut Transparenzbericht vom 08.11.2023 gingen zwischen 2021 und 2023 insgesamt 70 behördliche Anfragen ein (29 in 2021, 30 in 2022, 11 in 2023). In zwei Fällen wurde das Bestehen eines Kontos bestätigt, Browsing-Daten wurden nach Anbieterangabe in keinem Fall herausgegeben.provider claim
Transparency report
occasionalprovider claim
occasionalprovider claim
Warrant canary
noneprovider claim
noneprovider claim
Security incidents and data leaks
2017 CDT complaint to FTC alleging undisclosed data sharing/traffic redirection on Hotspot Shield Free (per Wikipedia)confirmed
?
Bug bounty programme
none published on fetched Hotspot Shield/Pango pagesprovider claim
none published on fetched TunnelBear pagesprovider claim
Handling of reported vulnerabilities
none disclosed on fetched pagesprovider claim
Am 09.05.2024 veröffentlichte der Anbieter eine plattformweise Bewertung der am 06.05.2024 publik gewordenen Schwachstelle TunnelVision und stufte die Apps für macOS und iOS als betroffen ein, Windows, Android und die Browser-Erweiterung als nicht betroffen.provider claim
Open source clients
noneprovider claim
noneprovider claim
Open source server side
noprovider claim
noprovider claim
Reproducible builds
noprovider claim
noprovider claim
Available on F-Droid
noprovider claim
noprovider claim
Listings by independent bodies
Cited Speedtest/Ookla fastest VPN; TechRadar, CNET, ZDNet, PCWorld quotes on marketing pagesprovider claim
Wirecutter (NYT) quoted recommending TunnelBear after researching 53 VPNsprovider claim
WireGuard
noprovider claim
yesprovider claim
OpenVPN over UDP
yesconfirmed
yesprovider claim
OpenVPN over TCP
yesprovider claim
yesprovider claim
IKEv2/IPsec
yesconfirmed
yesprovider claim
Proprietary protocol
Hydra (developed internally by Pango)confirmed
none (WireGuard, OpenVPN, IKEv2 selectable); GhostBear obfuscation featureprovider claim
Legacy protocols still offered
Proprietary Hydra primary; OpenVPN/WireGuard not advertised as primary on fetched product pagesprovider claim
none advertised; protocol selection lists WireGuard, OpenVPN, IKEv2provider claim
Default data cipher
AES-256confirmed
AES 256 Bit laut Anbieterangabeprovider claim
Weakest accepted cipher
AES-256provider claim
AES-256provider claim
Key exchange and authentication
Catapult Hydra proprietary protocolprovider claim
Depends on selected protocol (WireGuard / OpenVPN / IKEv2)provider claim
Perfect forward secrecy?
yesprovider claim
Post-quantum key exchange
not availableprovider claim
not availableprovider claim
Own DNS resolvers
yesprovider claim
noprovider claim
DNS leak protection?
yesprovider claim
IPv6 handling
unclearprovider claim
unclearprovider claim
WebRTC protection or guidance
noprovider claim
noprovider claim
Obfuscation methods
Hydra proprietary protocol marketed for speed/security; censorship circumvention history (Arab Spring) per Wikipediaprovider claim
GhostBear, laut Anbieter 'Make your encrypted VPN data less detectable to governments, businesses and ISPs'provider claim
Usability behind the Great Firewall
per user reportsconfirmed
per user reportsprovider claim
Kill switch
not availableprovider claim
system-wideprovider claim
Permanent lockdown
noprovider claim
yesprovider claim
Split tunneling
not offered on Hotspot Shield select-plan/feature lists fetchedprovider claim
SplitBear, laut Anbieter Auswahl, welche Apps und Websites durch den Tunnel laufenprovider claim
Multihop
not availableprovider claim
not availableprovider claim
Tor integration (Onion over VPN)
noprovider claim
noprovider claim
Port forwarding
not availableprovider claim
not availableprovider claim
SOCKS5 proxy
noprovider claim
noprovider claim
HTTP proxy
noprovider claim
noprovider claim
Smart DNS
noprovider claim
noprovider claim
Ad and tracker filtering in DNS
fixed listprovider claim
not availableprovider claim
Malware and phishing filter
yesprovider claim
noprovider claim
Custom DNS servers allowed
noprovider claim
noprovider claim
Local network access toggle
noprovider claim
noprovider claim
Auto connect rules
noprovider claim
yesprovider claim
Private device network (mesh)
noprovider claim
noprovider claim
GPS location override (Android)
noprovider claim
noprovider claim
Traffic analysis defence
Proprietary Catapult Hydra protocol; historical circumvention useprovider claim
GhostBear obfuscation to make VPN traffic less detectableprovider claim
IPv6 inside the tunnel
noprovider claim
noprovider claim
Obfuscation without configuration
noprovider claim
noprovider claim
Number of servers
1,800 Serverprovider claim
8,000 Serverprovider claim
Number of countries
80 Laenderprovider claim
47 Laenderprovider claim
Number of cities
35 Staedteprovider claim
?
Virtual locations
not labelledprovider claim
no virtual locationsprovider claim
RAM-only servers (diskless)
noprovider claim
noprovider claim
Hardware ownership
rentedprovider claim
mixedprovider claim
Own AS (autonomous system)
noprovider claim
noprovider claim
10 Gbps ports
noprovider claim
noprovider claim
P2P and file sharing
entire networkprovider claim
dedicated locationsprovider claim
Public server list
yesprovider claim
yesprovider claim
Public status page
noprovider claim
noprovider claim
Known upstream hosting providers
Third-party infrastructure providers (unnamed); Pango states it would leave any provider requiring activity loggingprovider claim
Third-party infrastructure providers (unnamed) per privacy policyprovider claim
Windows app
native appconfirmed
native appprovider claim
macOS app
native appconfirmed
native appprovider claim
Linux app with GUI
not availableprovider claim
not availableprovider claim
Linux command line
not availableprovider claim
not availableprovider claim
Android app
native appconfirmed
native appprovider claim
iOS app
native appconfirmed
native appprovider claim
Android TV app
native appprovider claim
not availableprovider claim
Apple TV app
not availableprovider claim
not availableprovider claim
Fire TV app
native appprovider claim
not availableprovider claim
Browser extension
not availableprovider claim
own extensionprovider claim
Type of browser extension
no extensionprovider claim
standalone browser proxyprovider claim
Router support
Router mentioned as connectable device under Premium (up to 10 devices)provider claim
not offered on fetched download/features pagesprovider claim
Native build for Apple Silicon
yesprovider claim
yesprovider claim
Command line documented
noprovider claim
noprovider claim
Simultaneous devices
10provider claim
unbegrenztprovider claim
Usable without an account
noprovider claim
noprovider claim
Data required at signup
any email addressprovider claim
any email addressprovider claim
Account model
email as loginprovider claim
email as loginprovider claim
Cash by mail
noprovider claim
noprovider claim
Monero
noprovider claim
noprovider claim
Bitcoin
noprovider claim
noprovider claim
Lightning
noprovider claim
noprovider claim
Retail gift cards
noprovider claim
noprovider claim
PayPal
noprovider claim
yesprovider claim
Credit and debit card
yesprovider claim
yesprovider claim
SEPA payment
noprovider claim
noprovider claim
Monthly price
€11.99provider claim
€3.33provider claim
Effective price on the longest term
€7.99provider claim
€3.33provider claim
Price change at renewal
moderate increaseprovider claim
moderate increaseprovider claim
Flat pricing without permanent discounts
noprovider claim
noprovider claim
Free tier and its limits
Free VPN products (Hotspot Shield free) supported by third-party in-app ads (Unity, ironSource, Digital Turbine, InMobi)confirmed
Gratistarif mit 2 GB Datenvolumenprovider claim
Money-back window
45 Tageprovider claim
30 Tageprovider claim
Cancellation path
cancel in accountconfirmed
cancel in accountprovider claim
P2P policy in the terms of service
entire networkprovider claim
dedicated locationsprovider claim
Streaming unblocking officially advertised
yesprovider claim
yesprovider claim
Netflix regions reported
Marketing claims Netflix, YouTube, Prime, Disney+ worldwide; no audited region list on fetched pagesprovider claim
?
Other streaming services
Netflix, YouTube, Prime, Disney+provider claim
?
Bandwidth cap
cappedprovider claim
cappedprovider claim
Data cap
Basic free: 500 MB/day; Premium: unlimitedprovider claim
Gratistarif 2 GB; kostenpflichtige Tarife werden als 'Unlimited secure browsing' beworben.provider claim
Speed measurement references
Claims up to 2.2x faster than competitionprovider claim
?
Official support in restrictive countries
Historically used for censorship circumvention (Arab Spring); Hydra marketed for accessprovider claim
GhostBear for VPN-blocking networksprovider claim
24/7 live chat
noprovider claim
noprovider claim
Email or ticket support
yesprovider claim
yesprovider claim
Telephone support
noprovider claim
noprovider claim
German-language support
yesprovider claim
noprovider claim
Documentation assessment
workableprovider claim
workableprovider claim
Self-hosted chat widget
noprovider claim
noprovider claim
Self-service account deletion
yesprovider claim
yesprovider claim
SSL Labs grade of the website
A+confirmed
A+confirmed
Tracker load of the website
Essential + analytics/personalization/targeted advertising cookies disclosed on siteprovider claim
Privacy policy describes account/session data including IP at payment for fraud preventionprovider claim
URL of the warrant canary
none foundprovider claim
none foundprovider claim
Length and readability of the legal documents
Long formal ToS with commercial/cancellation sections; not specially simplifiedprovider claim
High — marketed as terms/privacy 'you can actually understand'provider claim
Marketing claims contradicting the provider's own terms
Markets 'world's fastest VPN' via Speedtest; 2017 CDT/FTC complaint about free-tier data sharing (Wikipedia)confirmed
Features claim 8000+ servers in 46+ countries with city-level selection on Unlimitedprovider claim