Norton VPN

153 of 158 criteria sourced · 3 % unsourcedProvider websiteView in the matrixJSON export

vpn-matrix.com earns nothing from this entry. The link to the provider website is a source, not a recommendation.

Who owns this

Parent company

Gen Digital

Brands in the same group

Further brands according to the source: Avast SecureLine, AVG Secure VPN, HMA, Avira Phantom VPN (Gen Digital consumer brands)

This group also owns review and comparison sites

Not stated on fetched Gen brand pages

If the same group tests its own service, that review is not independent. That is noted here as ownership only.

Audits and incidents

Sourced facts with dates only, no judgements. Ongoing proceedings are marked as such.

Tested in court or by authorities

trust.court_tested

No Norton VPN-specific court cases documentedprovider claim

Security incidents and data leaks

trust.breach_history

No Norton VPN-specific breach; Gen Digital (formerly Symantec) historical incidents not VPN-specificprovider claim

No-logs audit details

trust.nolog_audit_details

No third-party no-log audit published; claims no VPN session logs per no-log policy pageprovider claim

App and client audits

trust.app_audits

No published third-party VPN app auditprovider claim

Infrastructure and server audits

trust.infra_audit

No published VPN infrastructure auditprovider claim

Transparency report

trust.transparency_report

noneprovider claim

Warrant canary

trust.warrant_canary

noneprovider claim

Acquisition history / former name

company.acquisition_history

NortonLifeLock and Avast merged to form Gen™provider claim

Documented misleading advertising claims

company.misleading_claims

none_knownprovider claim

User base migrated to

company.user_base_migrated_to

noneprovider claim

All criteria

Empty cells mean we lack the source.

Company and ownership

20/21 sourced

Legal company name

company.legal_name

Gen Digital Inc.provider claim

Trademark holder, if different

company.brand_owner

Norton (Gen Digital)provider claim

Year founded

company.founded

1990provider claim

Headquarters (country)

company.hq_country

USprovider claim

Other relevant jurisdictions

company.jurisdictions

United States (public company Gen Digital Inc., NASDAQ: GEN)provider claim

Intelligence alliance of the home country

company.eyes_alliance

Five Eyesconfirmed

Parent group / holding

company.parent

Gen Digital Inc.confirmed

Beneficial owners publicly known

company.ubo_public

fully knownconfirmed

Ownership structure

company.ownership_type

publicly listedconfirmed

Leadership team publicly named

company.team_public

yesconfirmed

Verifiable postal address for legal service

company.address_verifiable

yesprovider claim

Sister VPN brands in the group

company.sister_vpn_brands

Avast SecureLine, AVG Secure VPN, HMA, Avira Phantom VPN (Gen Digital consumer brands)provider claim

Group owns VPN review and comparison sites

company.owns_review_sites

Not stated on fetched Gen brand pagesprovider claim

Runs an affiliate programme

company.affiliate_program

yesprovider claim

Typical commission rate

company.affiliate_commission

Norton affiliate program (rates on signup)provider claim

YouTube and influencer sponsoring

company.influencer_sponsoring

extensiveprovider claim

Documented misleading advertising claims

company.misleading_claims

none_knownprovider claim

Acquisition history / former name

company.acquisition_history

NortonLifeLock and Avast merged to form Gen™provider claim

Operating status

company.status

activeconfirmed

Discontinuation date

company.discontinued_date

We have no source for this criterion.

User base migrated to

company.user_base_migrated_to

noneprovider claim

Logging and data collection

16/16 sourced

Core statement of the logging policy

logging.policy_summary

Strict no-log policy: does not track, log, or store browsing activity; minimal account data such as email.provider claim

Activity and traffic logs

logging.activity_logs

noneprovider claim

Connection logs

logging.connection_logs

unclearprovider claim

Storage of the real IP address

logging.source_ip_stored

unclearprovider claim

Storage of the assigned VPN IP

logging.assigned_ip_stored

not storedprovider claim

Precision of stored timestamps

logging.timestamps_stored

unclearprovider claim

Recording of transferred data volume

logging.bandwidth_logged

not recordedprovider claim

Enforcement of the device limit

logging.concurrent_conn_enforcement

1/5/10 devices by plan tierprovider claim

Minimum account data required

logging.account_data_minimum

Email for account creationprovider claim

Telemetry in the apps

logging.app_telemetry

opt inprovider claim

Trackers and SDKs in the Android app

logging.thirdparty_sdks_android

Firebase, Google Analytics SDKs per Norton privacy policyprovider claim

Trackers in the iOS app

logging.thirdparty_sdks_ios

Analytics SDKs per Norton privacy policyprovider claim

Trackers and cookies on the website

logging.website_trackers

Google Analytics, advertising cookies on norton.comprovider claim

Data shared with third parties

logging.data_shared_with

Gen Digital affiliates, analytics/advertising partners per privacy policyprovider claim

Retention periods stated in the policy

logging.retention_period

Account data retained while subscription active; no VPN session logs per no-log policyprovider claim

EU representative named under GDPR

logging.gdpr_representative

yesprovider claim

Evidence, audits and track record

17/17 sourced

Independent no-logs audit

trust.nolog_audit

yesprovider claim

No-logs audit details

trust.nolog_audit_details

No third-party no-log audit published; claims no VPN session logs per no-log policy pageprovider claim

Audit report published

trust.audit_report_public

not publishedprovider claim

App and client audits

trust.app_audits

No published third-party VPN app auditprovider claim

Infrastructure and server audits

trust.infra_audit

No published VPN infrastructure auditprovider claim

Audit frequency

trust.audit_cadence

never auditedprovider claim

Tested in court or by authorities

trust.court_tested

No Norton VPN-specific court cases documentedprovider claim

Transparency report

trust.transparency_report

noneprovider claim

Warrant canary

trust.warrant_canary

noneprovider claim

Security incidents and data leaks

trust.breach_history

No Norton VPN-specific breach; Gen Digital (formerly Symantec) historical incidents not VPN-specificprovider claim

Bug bounty programme

trust.bug_bounty

Norton vulnerability disclosure / bug bounty programprovider claim

Handling of reported vulnerabilities

trust.cve_handling

Norton security updates and advisoriesprovider claim

Open source clients

trust.opensource_clients

noneprovider claim

Open source server side

trust.opensource_server

noprovider claim

Reproducible builds

trust.reproducible_builds

noprovider claim

Available on F-Droid

trust.fdroid_available

noprovider claim

Listings by independent bodies

trust.independent_recommendations

PCMag Editors' Choice; AV-TEST certified security suite integrationprovider claim

Protocols and cryptography

17/17 sourced

WireGuard

crypto.wireguard

yesprovider claim

OpenVPN over UDP

crypto.openvpn_udp

yesprovider claim

OpenVPN over TCP

crypto.openvpn_tcp

yesprovider claim

IKEv2/IPsec

crypto.ikev2

yesprovider claim

Proprietary protocol

crypto.proprietary_protocol

Mimic (Windows, Mac, Android)provider claim

Legacy protocols still offered

crypto.legacy_protocols

noneprovider claim

Default data cipher

crypto.data_cipher_default

AES-256provider claim

Weakest accepted cipher

crypto.data_cipher_weakest

AES-256 (bank-grade encryption claim)provider claim

Key exchange and authentication

crypto.handshake

OpenVPN/IKEv2provider claim

Perfect forward secrecy

crypto.pfs

yesprovider claim

Post-quantum key exchange

crypto.post_quantum

not availableprovider claim

Own DNS resolvers

crypto.own_dns

yesprovider claim

DNS leak protection

crypto.dns_leak_protection

yesprovider claim

IPv6 handling

crypto.ipv6_handling

disabledprovider claim

WebRTC protection or guidance

crypto.webrtc_guidance

noprovider claim

Obfuscation methods

crypto.obfuscation

Mimic proprietary protocol designed to appear as non-VPN trafficprovider claim

Usability behind the Great Firewall

crypto.works_in_china

does not workprovider claim

Features

20/20 sourced

Kill switch

features.killswitch

per applicationprovider claim

Permanent lockdown

features.killswitch_permanent

noprovider claim

Split tunneling

features.split_tunneling

Yesprovider claim

Multihop

features.multihop

not availableprovider claim

Tor integration (Onion over VPN)

features.tor_integration

noprovider claim

Port forwarding

features.port_forwarding

not availableprovider claim

Surcharge for a dedicated IP

features.dedicated_ip

€0.00provider claim

SOCKS5 proxy

features.socks5

noprovider claim

HTTP proxy

features.http_proxy

noprovider claim

Smart DNS

features.smart_dns

noprovider claim

Ad and tracker filtering in DNS

features.adblock_dns

not availableprovider claim

Malware and phishing filter

features.malware_filter

noprovider claim

Custom DNS servers allowed

features.custom_dns_allowed

noprovider claim

Local network access toggle

features.lan_access_toggle

noprovider claim

Auto connect rules

features.autoconnect_rules

yesprovider claim

Private device network (mesh)

features.mesh_private_net

noprovider claim

GPS location override (Android)

features.gps_spoofing

noprovider claim

Traffic analysis defence

features.traffic_analysis_defense

Not marketed on fetched Norton pagesprovider claim

IPv6 inside the tunnel

features.ipv6_tunnel

noprovider claim

Obfuscation without configuration

features.stealth_default

noprovider claim

Servers and network

12/12 sourced

Number of servers

network.server_count

2,800 Serverprovider claim

Number of countries

network.country_count

28 Laenderprovider claim

Number of cities

network.city_count

25 Staedteprovider claim

Virtual locations

network.virtual_locations

no virtual locationsprovider claim

RAM-only servers (diskless)

network.ram_only

noprovider claim

Hardware ownership

network.ownership

owned hardwareprovider claim

Own AS (autonomous system)

network.own_asn

noprovider claim

10 Gbps ports

network.10g_servers

noprovider claim

P2P and file sharing

network.p2p_servers

not permittedprovider claim

Public server list

network.server_list_public

noprovider claim

Public status page

network.status_page

noprovider claim

Known upstream hosting providers

network.hosting_providers

Not disclosed on fetched Norton pagesprovider claim

Apps and platforms

16/16 sourced

Windows app

apps.windows

native appprovider claim

macOS app

apps.macos

native appprovider claim

Linux app with GUI

apps.linux_gui

not availableprovider claim

Linux command line

apps.linux_cli

not availableprovider claim

Android app

apps.android

native appprovider claim

iOS app

apps.ios

native appprovider claim

Android TV app

apps.androidtv

not availableprovider claim

Apple TV app

apps.appletv

not availableprovider claim

Fire TV app

apps.firetv

not availableprovider claim

Browser extension

apps.browser_ext

not availableprovider claim

Type of browser extension

apps.browser_ext_type

no extensionprovider claim

Router support

apps.router_support

Not documented on Norton VPN product pagesprovider claim

Native build for Apple Silicon

apps.macos_arm_native

yesprovider claim

Command line documented

apps.cli_documented

noprovider claim

Simultaneous devices

apps.simultaneous_devices

5provider claim

Usable without an account

apps.no_account_needed

noprovider claim

Account, pricing and payment

17/17 sourced

Data required at signup

pricing.signup_email_required

any email addressprovider claim

Account model

pricing.account_model

email as loginprovider claim

Cash by mail

pricing.cash_by_mail

noprovider claim

Monero

pricing.monero

noprovider claim

Bitcoin

pricing.bitcoin

noprovider claim

Lightning

pricing.lightning

noprovider claim

Retail gift cards

pricing.retail_giftcards

yesprovider claim

PayPal

pricing.paypal

yesprovider claim

Credit and debit card

pricing.credit_card

yesprovider claim

SEPA payment

pricing.sepa

noprovider claim

Monthly price

pricing.monthly_price

€2.50provider claim

Effective price on the longest term

pricing.effective_price_longest

€3.33provider claim

Price change at renewal

pricing.renewal_price_hike

very large increaseprovider claim

Flat pricing without permanent discounts

pricing.flat_pricing

noprovider claim

Free tier and its limits

pricing.free_tier

noneprovider claim

Money-back window

pricing.moneyback_days

60 Tageprovider claim

Cancellation path

pricing.cancellation_ease

cancel in accountprovider claim

Usage and performance

7/10 sourced

P2P policy in the terms of service

usage.p2p_policy

not permittedprovider claim

Streaming unblocking officially advertised

usage.streaming_officially

yesprovider claim

Netflix regions reported

usage.netflix_regions_reported

We have no source for this criterion.

Other streaming services

usage.other_streaming_services

Streaming via virtual location change; Netflix/Hulu/Disney+ mentioned on product pageprovider claim

Bandwidth cap

usage.bandwidth_cap

no limitprovider claim

Data cap

usage.data_cap

noneprovider claim

Speed measurement references

usage.speed_references

We have no source for this criterion.

Latency and gaming suitability

usage.latency_gaming

We have no source for this criterion.

SMTP and port 25 handling

usage.smtp_policy

Not documented on fetched Norton VPN pagesprovider claim

Official support in restrictive countries

usage.restrictive_countries_support

Not marketed for censorship circumventionprovider claim

Support and documentation

7/7 sourced

24/7 live chat

support.livechat_247

yesprovider claim

Email or ticket support

support.email

yesprovider claim

Telephone support

support.phone

yesprovider claim

German-language support

support.german_language

yesprovider claim

Documentation assessment

support.docs_quality

workableprovider claim

Self-hosted chat widget

support.selfhosted_chat

noprovider claim

Self-service account deletion

support.account_deletion_easy

yesprovider claim

Provider website hygiene

4/5 sourced

SSL Labs grade of the website

site.ssl_grade

A+confirmed

Tracker load of the website

site.cookie_privacy_impact

Die Norton-Datenschutzseite bestätigt den Einsatz von Cookies und verlinkt eine gesonderte 'Cookies & Third Party Analytics Information'-Übersicht; Details zu einzelnen Trackern nennt die Übersichtsseite selbst nicht.provider claim

URL of the warrant canary

site.canary_page

none foundprovider claim

Length and readability of the legal documents

site.tos_readability

moderateprovider claim

Marketing claims contradicting the provider's own terms

site.claims_vs_reality

We have no source for this criterion.

Something wrong here?

If a value is wrong or outdated, report it with evidence. Every change is reviewed and then appears publicly in the changelog.